Thanks for shopping at ​Bohemian Belle Ltd​.

If you are not entirely satisfied with your purchase, we’re here to help

Please read the entire Policy before filling out the form on RETURNS link and follow instructions provided.

Thank you for shopping with us! We want you to be completely satisfied with your online purchase. You have 14 days from receiving your goods to return them to us.

Please keep in mind that any item sent for a full refund must be:
* delivered in unused or unworn, unwashed and in the same condition as you received it, with the tags still on the product.
* Item must be returned within 14 days of arriving with you and within 7 days of your return being accepted on our system.


* At Bohemian Belle Ltd, we strive to provide excellent customer service and ensure a smooth return process for our valued customers. As part of our returns policy, we kindly request that you thoroughly check all email folders, including your junk or spam folder, for any communication regarding your return. It is the buyer’s responsibility to regularly monitor their email and ensure proper receipt of important messages from us. We want to emphasize that Bohemian Belle Ltd cannot be held liable for any missed communications or failure to receive return-related emails due to them being filtered into your junk folder or any other email sorting mechanism. We appreciate your understanding and cooperation in this matter.


* Sale / Clearance items are store credit only
* We DO NOT accept returns on Underwear or lingerie of any kind, swimwear, jewellery or any peronalised and made to order items
* We have the right to refuse refunds on any item returned that have been damaged by the customer. For example: Fake Tan, Perfume, Cigarette Smoke, Makeup, Pet Hair, Food or Cooking Smells. If an item is returned to us this way after our inspection of your return, you will receive an email to refuse the refund. You can opt to have the item shipped back out. Bohemian Belle are not liable for shipping costs to return these items.
* Gift cards and Mystery Bags are non-refundable

You will be offered STORE CREDIT at the first instance, which will be emailed to you once your return is received and checked by us.

In the event that an item arrives damaged or broken then you will be given a full refund or we’re happy to exchange the item, dependent on what you are likely to prefer. 

Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us.
If your item arrived damaged, Bohemian Belle will cover the postage costs of return or on some occasions decide that the item does not need to be returned.

You can raise a return simply by filling in the form HERE and providing the relevant information. Once your return has been approved, you have 7 days to return your goods.

SHIPPING COSTS

Customers are responsible for return shipping fees. Please note that original shipping fees are non-refundable, and will not be included in your refund (if applicable).

You can raise your return by following these simple steps:

  1. Firstly, you need to raise your return by visiting our Returns Portal HERE
  2. Enter your full order number and email address
  3. Select which items you wish to return and the reason why. Please enter as much information and provide photos
  4. Once your return is approved, you will receive an email from us with further instructions.
  5. Please enter your returning tracking number on the returns system
  6. Returns can take up to 7 working days to process from the date they arrive back to us. As soon as it has been processed you will receive an email to confirm.

  • Sale CLEARANCE / Last Chance Items are not eligible for return.
  • All Returns are issued Store Credit (unless otherwise agreed) in the full amount of purchase or you can request an Exchange.
  • If we do not receive your item in 7 days, your return will be set to rejected.
  • all items must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells (cigarette smoke, perfumes, etc…)
  • All defects and issues must be notified via email within 3 days of receiving your delivery
  • Our delivery times are up to 21 working days after processing, if you get PAST this date and still not have your delivery, please contact us ASAP by email so we can investigate the delay

FULL REFUND POLICY…..

To be eligible for a return, all items must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells (cigarette smoke, perfumes, etc…), or any signs that the item has been worn or used, with all tags attached with the return.

Defects or Damaged Items:

To complete your return, we require a receipt or proof of purchase such as your Order number (ex. #1001) and the name you placed your order under.

DO NOT send your purchase back to the manufacturer or “Return to Sender”, as we will not receive these items back, and you will not be refunded for these items.

You must enter your tracking number on your return once your item is shipped.

You, as a customer, are responsible for providing Bohemian Belle Ltd the Correct Shipping Address. Bohemian Belle Ltd is NOT responsible for items that have been mailed to the provided address, if that mailing address was entered incorrectly by you, the Customer. We, at Bohemian Belle Ltd, will try to track down the product if it was returned to sender. Not all packages that are mailed to incorrectly provided addresses are Returned. These Packages are considered LOST or STOLEN after being delivered. Bohemian Belle is NOT RESPONSIBLE for lost or stolen Packages once Delivered. Please contact your local Post Office and provide them with your tracking number/s for further assistance.

We are not responsible for packages once they have been delivered to your mailbox or left at your address. If for any reason your package says it was delivered, but you did not receive it, please contact your local Post Office and provide them with your tracking number/s for further assistance. 
Due to Covid-19 restrictions, couriers are not taking signatures which means Packages are not fully insured, so make sure you are shipping to a secure location.
Shipping charges are not refundable. We are not responsible for returned shipping costs

You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable.

Each item is photographed to its very best to display accurate colours, measurements and patterns. Please beware that various computer/mobile devices have different colour display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/colour.

Please use any sizing charts offered on Product Descriptions

Late Orders
We agree 100% that is not acceptable. But once again that is one thing out of our control when some items are shipped direct from our suppliers.. All we can do is Compensate our Customers. If your order has not been received, Please CONTACT US for assistance

  • Our standard delivery times are up to 21 working days after processing. If it is past this time and you are yet to receive your order, please emails us HERE immediately
  • Missing orders must be reported within 14 days after the 21 day delivery time or we cannot raise a claim our end with couriers or suppliers.
  • RETURN TO SENDER... If your tracking is stating ‘return to sender’, this means there has been an issue with the couriers having address issues, locating your property or delivering. You must let us know within 7 working days that your tracking has this update so we can contact the couriers.
    If an item was ‘returned to sender’ by fault of customer inputting the incorrect shipping information. Refunds will be processed minus the original shipping fee.
    If the fault was down to us, we will cover the reshipment costs or refund fees.

Cancellation Policy
Cancellation requests will be honoured in the first 12 hours of the order being placed but only if the order has not already been processed and if the following have been met:

  • Product or products have not already been assigned a Tracking number.
  • The Vendors don’t deny the cancellation, due to order processing and fulfillment.
  • Not all orders have the same vendors and some or part of an order may be canceled, while other parts may not, due to the above reasons.
  • Also note that if a FREE item has already been shipped before the Cancellation has been requested, the order may not be cancelled or customer will be charged the full true value of the “Free” Product. For Example: The Free bracelet would be a £19.95 charge + Tax.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please first check your email again and search ‘store credit’
If you’ve done this and you still have not received your store credit yet, please CONTACT US

Late or Missing Orders
Our standard delivery times are 21 working days after processing. If it past this time and you have still not received your order, please email us HERE. Missing orders must be reported within 14 days after the 21 day delivery time or we cannot raise a claim our end with couriers or suppliers.

Why store credit?
As we run a successful affiliate programe on the website. Affiliate systems pay out a commission to affiliates based on sales.

By accepting Store Credit instead of a full refund, you will be supporting your representative that you ordered from.

Charity Payments
Bohemian Belle Ltd are proud to be a supporter of REFUGE charity and making regular monthly donations to the charity with a % of the sales generated through the site.

By accepting Store Credit instead of a full refund, you will be continuing to support our chosen charity.