Thanks for shopping at Bohemian Belle Ltd.
If you are not entirely satisfied with your purchase, we’re here to help
Please read the entire Policy before filling out the form on RETURNS link and follow instructions provided.
FULL REFUND POLICY…..
Our policy lasts 45 days from the Date of Purchase.
To be eligible for a return, all items must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells (cigarette smoke, perfumes, etc…), or any signs that the item has been worn or used, with all tags attached with the return.
- Please note due to sanitary reasons, the following items will not be eligible for return or exchange: swimwear, intimates, undergarments, bras, bandeau’s, and hair accessories (including hats and beanies). There will be no exceptions on these items.
- Please note that due to different lighting/set up of model and stock photos – items can look slightly different in comparison.
- Please allow up to 5-10 business days to process your return once we receive it.
- All Returns are issued Store Credit (unless otherwise agreed) in the full amount of purchase or you can request an Exchange.
- Sale CLEARANCE / Last Chance Items are not eligible for return.
- As a small business, we ask that you follow the sizing guides and description carefully to avoid having to return items.
- If we do not receive your item in 7 days, your return will be set to rejected.
Defects or Damaged Items:
- Upon receipt of delivery, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. CONTACT US
- All defects and issues must be notified via email within that 3 day window, and must include order number and images of the issue.
- Any item defects found after 3 days of receiving the shipment will be assessed and a restocking fee may apply on item/s to be returned.
- We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.
To complete your return, we require a receipt or proof of purchase such as your Order number (ex. #1001) and the name you placed your order under.
DO NOT send your purchase back to the manufacturer or “Return to Sender”, as we will not receive these items back, and you will not be refunded for these items.
Any item not in its original condition, worn, stained, is damaged or missing parts for reasons not due to our error will be rejected, and you will be contacted to have them shipped back to you at your expense.
Any item that is returned more than 45 days from Date of Purchase will be rejected, and you will be contacted to have them shipped back to you at your expense. If you received your order close, or after the 45 days from Date of Purchase, the return process will be extended to 10 days after you receive your product.
You must enter your tracking number on your return once your item is shipped.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund in Store Credit.
If you are approved, then your refund of Store Credit will be processed. We will then send an email to the email address provided with your Store Credit code.
Once your Return Request has been approved, you must return your item within 7 Days or the request will be cancelled
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, fill out a return form on the RETURNS link
You, as a customer, are responsible for providing Bohemian Belle Ltd the Correct Shipping Address. Bohemian Belle Ltd is NOT responsible for items that have been mailed to the provided address, if that mailing address was entered incorrectly by you, the Customer. We, at Bohemian Belle Ltd, will try to track down the product if it was returned to sender. Not all packages that are mailed to incorrectly provided addresses are Returned. These Packages are considered LOST or STOLEN after being delivered. Bohemian Belle is NOT RESPONSIBLE for lost or stolen Packages once Delivered. Please contact your local Post Office and provide them with your tracking number/s for further assistance.
We are not responsible for packages once they have been delivered to your mailbox or left at your address. If for any reason your package says it was delivered, but you did not receive it, please contact your local Post Office and provide them with your tracking number/s for further assistance.
Due to Covid-19 restrictions, couriers are not taking signatures which means Packages are not fully insured, so make sure you are shipping to a secure location.
Shipping charges are not refundable. We are not responsible for returned shipping costs
You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable.
Each item is photographed to its very best to display accurate colours, measurements and patterns. Please beware that various computer/mobile devices have different colour display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/colour.
Please use any sizing charts offered on Product Descriptions
We agree 100% that is not acceptable. But once again that is one thing out of our control when some items are shipped direct from our suppliers.. All we can do is Compensate our Customers. If your order has not been received, Please CONTACT US for assistance
- Our standard delivery times are up to 21 working days after processing. If it is past this time and you are yet to receive your order, please emails us HERE immediately
- Missing orders must be reported within 14 days after the 21 day delivery time or we cannot raise a claim our end with couriers or suppliers.
- RETURN TO SENDER... If your tracking is stating ‘return to sender’, this means there has been an issue with the couriers having address issues, locating your property or delivering. You must let us know within 7 working days that your tracking has this update so we can contact the couriers.
Cancellation requests will be honoured in the first 12 hours of the order being placed but only if the order has not already been processed and if the following have been met:
- Product or products have not already been assigned a Tracking number.
- The Vendors don’t deny the cancellation, due to order processing and fulfillment.
- Not all orders have the same vendors and some or part of an order may be canceled, while other parts may not, due to the above reasons.
- Also note that if a FREE item has already been shipped before the Cancellation has been requested, the order may not be cancelled or customer will be charged the full true value of the “Free” Product. For Example: The Free bracelet would be a £19.95 charge + Tax.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please first check your email again and search ‘store credit’
If you’ve done this and you still have not received your store credit yet, please CONTACT US
Late or Missing Orders
Our standard delivery times are 21 working days after processing. If it past this time and you have still not received your order, please email us HERE. Missing orders must be reported within 14 days after the 21 day delivery time or we cannot raise a claim our end with couriers or suppliers.
Why store credit?
As we run a successful affiliate programe on the website. Affiliate systems pay out a commission to affiliates based on sales.
By accepting Store Credit instead of a full refund, you will be supporting your representative that you ordered from.
Bohemian Belle Ltd are proud to be a supporter of REFUGE charity and making regular monthly donations to the charity with a % of the sales generated through the site.
By accepting Store Credit instead of a full refund, you will be continuing to support our chosen charity.