Return & Refund Policy
Thanks for shopping at Bohemian Belle Ltd.
If you are not entirely satisfied with your purchase, we’re here to help.
RETURNS: You have 30 days from the date you received your item. The return must be raised, agreed and returned to sender within that 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
** Please note: If your item has not arrived yet, only complete a request if its gone over the delivery times stated on the website
Exchanges: If the reason for return is due to item being too small or big due then you will be provided with Store Credit for the amount of the item. Please check the measurement guides on products before ordering.
The original item must be returned before your Store Credit is activated.
Refunds: Refunds will be given via store credit only for an exchange for the same value on the site. Monetary refunds will be only be given given in certain situations:
i. If you have not receiving your item within the delivery times and tracking isn’t updating
ii. If the item arrives damaged / faulty
* Please note: If you raise a refund request on quality issues and we find no issues with the quality on return, store credit will be issued.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
How to raise a Return Request
- Log in to your account
- Go the Orders section on the left and find the order with the item you want to return
- Click ‘Request Return’ on the item
You will now receive an confirmation. Please await a reply from us with further instructions.
Please allow 1 working day for a reply
Why store credit?
As we run a successful affiliate programe on the website. Affiliate systems pay out a commission to affiliates based on sales.
By accepting Store Credit instead of a full refund, you will be supporting your representative that you ordered from.
Bohemian Belle Ltd are proud to be a supporter of REFUGE charity and making regular monthly donations to the charity with a % of the sales generated through the site.
By accepting Store Credit instead of a full refund, you will be continuing to support our chosen charity.